Imate Sucks

Sunil, an Imate rep, has published a comment. First, I must say, I am impressed he posted. If you want to read the uncut version, check under comments. I have spliced it to address his claims in a point by point fashion. I think you will find I have not taken artistic license with his words. Let the good times roll....
Him=Red
Me=Black

"i would like to convey to all that we were genuinly trying to assist you, however you fail to recognize the same"

Really? see, actions speak louder than words. In this case, you failed to keep your own timeframe. You failed to respond to my emails completely or merely avoided answering my questions. You failed to send me the "additional" photos that support your case. You failed to provide me with the "alleged" report. I dont believe that is my unit in the two photos you sent. For all I know, you pulled them off your computer when I challenged you. I think they are photos from another unit. That is why you havent sent the photos and the corresponding tags which show when they were taken. Same goes for the report and when it was generated. You, of course, still possess the unit and the no one else can investigate your "alleged" findings.

"You had liquid damage on your device which is not covered under warranty by us or any other vendor"

Putting aside my stance there was no liquid damage to my unit, as I said from the begining, please explain how this alleged "liquid damage," still allowed me to update the rom, set the screen settings, resync my outllook, install the included cab, reboot and then, only then, stall on the blue screen of death. Must be some special "time release" liquid.

"nevertheless, we did provide you with a new device after which your comments grew stronger against us..."

You did nothing. You did not provide me with a new unit. Steve Abers did. You refused to fix the unit under warranty. You refused to provide the evidence that supported your conclusions. You sat back and waited for my money. You did not know about my new unit until I told you. As a matter of fact, you and your underlings are stilling trying to get me to pay for the repairs.

"Is this what we get for sorting out an issue which was no apparent fault of ours or should we have decided to let this go by and treat it as a liquid damage itself and let you have the device repaired at your own cost?"

Once again, you didn't sort out any issues. You were totally unaware of my dealings with Steve Albers until I disclosed them some 10 days later. Don't pretend you resolved the issue. You did decide that I was responsible for the repairs. You still are sending me emails seeking my decision.

"You have mentioned names of personnel in your Blogs and Forums posted which goes to show that you do not value anybody's perception except your own...I am sorry to say but this is not a very mature way of voicing out"


Yeah, I'm all about painting a one-side view. Did I forget to mention that Steve Albers from Imate USA sent me a new K-jam when he learned about how bad you guys were screwing with me? Oops, I'll make sure to include that in my posts/Blog.

"Finally i would like to thank you for providing us this wide arrayed publicity for having assisted you to the fullest"

This truly sums up your position. Much like a hollywood D list star, you firmly believe "any publicity is good publicity." To the contrary, I think your mishandling of this issue (whether the reader thinks Im lying or telling the truth) has shown many people that your company cannot be trusted. The wizard is great. Qteks sales are booming.

"We do our job and follow all strict guidelines to achieve complete customer satisfaction"

I think you meant to "to achieve the highest profits. We cannot afford to stand by our warranty and diminish them."

"I have no ill feelings towards your postings and would lastly like to say that we have played our part to the max and you govern your own opinions."

I love you, too. Yes, no one else has played your part "to the max." Furthermore, thank you for allowing me to "govern my own opinions."