Imate Sucks

Wow, I just bought a QTek 9100, and from what I hear their tech support is pretty decent. Regardless, I think it's absolute shit how I-Mate has handled your problems. Then to have these morons (whether or not they work for I-Mate) attack you for having problems and voicing them is even more ridiculous. Honestly, I was very skeptical of your story at first, thinking you might just be one of the multitude of people complaining with no justification. Then I read your post on HowardForums.com, along with the laundry list of other users experiencing issues, and I've come to realize that I-Mate does truly suck in terms of tech support. Like you, I tend to fight hard against companies who try to cut corners by ripping of customers...I just hope that I have no serious issues w/ my QTek. Even though you received a new unit, they still fucked up...and should apologize for it. They should also PROVE that they are trying to fix their customer support services if they don't want you to post about it anymore. Fuck I-Mate. (sorry for the offensive language)
 

Hi Michael,

I am from i-mate...let's talk about this professionally as i would like to clear the air regarding the issue you faced...and this being my first post, i would like to convey to all that we were genuinly trying to assist you, however you fail to recognize the same...You had liquid damage on your device which is not covered under warranty by us or any other vendor...nevertheless, we did provide you with a new device after which your comments grew stronger against us...Is this what we get for sorting out an issue which was no apparent fault of ours or should we have decided to let this go by and treat it as a liquid damage itself and let you have the device repaired at your own cost? You have mentioned names of personnel in your Blogs and Forums posted which goes to show that you do not value anybody's perception except your own...I am sorry to say but this is not a very mature way of voicing out...Finally i would like to thank you for providing us this wide arrayed publicity for having assisted you to the fullest...however,if you still feel that by abusing us would get you some satisfaction, then it is a choice you make and we have no part what so ever...We do our job and follow all strict guidelines to achieve complete customer satisfaction...I have no ill feelings towards your postings and would lastly like to say that we have played our part to the max and you govern your own opinions.

Thank You,

Sunil Kumar Jassal
 

Chosun, If you have any issues with i-mate, let us know by contacting us on support@imate.com and rest assured, it will be promptly replied to.

Sunil Kumar Jassal
 

Well guys I must say that it looks that this Michael Chomaeik guy works for a competitor of i-mate.

Silverman
 

Brilliant...some idiot thinks I work for a competitor of I-Mate? That's news to me, but if you want me to go on a campaign against I-Mate, I guarantee you that I'd be quite successful in my quest. If you READ the comments left by a multitude of ESTABLISHED users (300+ posts) on HowardForums, you will see the multitude of complaints against I-Mate support. I think Mr. Kumar and the rest of the I-Mate staff are taking the completely wrong direction w/ all of this. It's quite simple...if you screw up, apologize. I'm sure if you had provided an apology to the blogger (Mike?) right off the bat, then you wouldn't have such an unhappy customer. Also, if the phone truly had water damage, why would you give him a new phone? Why not just take pictures of the damage inside the casing which displays him IMEI? Could it really be that difficult? I second Michael(?) in requsting PROOF that the damage was his.

I guarantee that I-Mate and it's staff are not making allies in this situation merely by the way it continues to be handled. Show some respect, accept your screwups, fire staff (if necessary), and build from there.
 

Edit: I should clarify what I mean by "proof". I mean he deserves proof that the photos sent to him w/ the water damage are truly from his device, and not some random stock photo that you send around, or some broken phone laying around the office.
 

Hi Michael,

I guess this discussion with you is going to be a neverending process...We did provide you the pictures, but i guess we should have made a photo album to prove our stance...and i was just getting down to thinking why would our company purposely put water in your device...maybe because we were short of the cash to run our operations and we needed to con someone and you just topped our list...I don't believe that we have to prove the liquid damage which was done by yourself and we have gone on and on about the same matter...And with your reference to Mr. Steve Albers sorting out your issue, i would like to inform you that he belongs to the i-mate Organization itself and is not a seperate entity...anyways, i apologize if i have had a rude tune in on this reply, but you leave me no stance...the elaborate posting of your disapproval of our services does not mean that we are as you portray...that is your opinion and no matter what we do, it will not dither your thinking...so, i believe there is no point in an argument which is not getting anywhere...Thank You for being a loyal customer of ours and we sure are glad that you are still using our devices even after all that you post.


Sunil Kumar Jassal.
 

Hi Chosun,

To clarify the apology part, i must tell you that we did apologize for any delays made from our part, however, how can we apologize for the liquid damage part which was done by the customer...why would we provide fake pictures of the liquid damaged device???why would we try to extract unnecessary cash if there was no issues at all with the device???I do not understand that why everyone goes out and makes an impression as and when they feel like without knowing the exact events or procedures involved...I think i am done here explaining the stance of my company...However, if you have any issues with us,please do write to us on support@imate.com and we shall gladly assist...

Sunil Kumar Jassal.
 

Idiot??? Seems like Chosun is a cocksucker for Michael Chomaeik. Enjoy it man. Good for you.
If I was i-mate, I would sue your asses as you seem more interested in creating an audience than having a fully working device. This is blackmailing. It seems that you losers have nothing else to do. Michael, next time buy a water proof device.
Are you those losers who we never talked to in School?
I am using an i-mate and very happy with it and with eXpansys.

Silverman
 

Cocksucker? Hahaha... You would sue me? On what grounds? Are you kidding me? I'm the loser you didn't talk to in HS? High school?!? You can't be serious... Is high school the testing grounds for worth in your eyes? Blackmail? What am I blackmailing for? I'm not even going to bother attacking your response as it's clearly not well thought-out. Take your time, think about an intelligent response, and get back to me.

Mr. Kumar, I appreciate the fact that you have chosen to attack this situation in a more professional manner, but I think you and your staff needs to review the multitude of complaints at HowardForum.com and address them. To simply dismiss a customer's complaints as someone on a mission is not going to help the situation at all. I can understand that you'd find it ridiculous that a company would send stock photos to a customer when they can't find a reason for a phone's failure, but I assure you that I've seen a few companies that do such things. Regardless, I guarantee that your company's reputation will not be harmed by this site/post as long as the numbers of jaded customers is kept to a minimum. Therefore, I think this issue is now dead.
 

Hi Chosun,

Appreciate your response...and i am not on an attack, only trying to clarify but seems like nobody wants to listen...anyways, we apologize for inconveniences that have been caused due to our support but ensure that we will always strive as much as we can to sort issues out for our customers...After all, customers satisfaction is what all companies want to achieve...and we are definitely going to be no different than trying our best to achieve that satisfaction level.

Sunil Kumar Jassal.
 

Something smells here and it is not I-mate.